Question 1

how can I be sure it is safe to pay on your website?

Accepted Answer

Your security is our top priority. We use industry-standard encryption to protect your personal and payment information. For a comprehensive understanding of how we handle your data, feel free to review our Privacy Policy. If you still have reservations about providing your credit card details, no worries! We also offer secure payment options like PayPal and Bank Transfer.

Question 2

where do you deliver to?

Accepted Answer

We deliver Australia wide!We also offer international shipping to our mates across the ditch, in New Zealand.

Question 3

how much does postage cost?

Accepted Answer

We use live rates from Australia Post, so shipping charges are calculated at checkout based on weight and destination. Shipping starts at $9.70 for standard post to metro areas up to 500g, and is free on orders over $500 (metro postcodes only, standard post).

Question 4

how long will my order take?

Accepted Answer

Shipping times vary depending on your location and method (standard or express).

Question 5

what's the best way to dispose of my packaging?

Accepted Answer

We're committed to protecting the planet with our eco-friendly packaging and carbon-neutral shipping options. Biodegradable bags made from GMO-free corn starch

Question 6

my order has shipped, but I have not received it - what can I do?

Accepted Answer

Unfortunately, once your order has left our warehouse, it's out of our hands - literally. If there are shipping delays or your shipment is lost, please contact AusPost directly with your tracking number.

Question 7

my address is wrong, what do I do?

Accepted Answer

Don’t stress! Email us as soon as possible with your correct address details and we can update them for you if your order is still with us. If the item has already shipped we unfortunately won't be able to make any changes. If your package is returned to us from an incorrect address, you may incur additional charges for us to send it again.

Question 8

what material are your t-shirts made from?

Accepted Answer

100% Cotton - the classic choice for breathability and softness.

Question 9

what fit are your standard t-shirt?

Accepted Answer

regular/classic: standard, comfortable fit.

Question 10

what printing method do you use?

Accepted Answer

Cotton shirts work best with ink-based methods - which is why we use Direct-to-Garment (DTG).

Question 11

how do I wash my custom-printed t-shirt?

Accepted Answer

To prevent cracking and fading, always wash the garment inside out on a cold, gentle cycle.

Question 12

can I tumble dry my printed shirt, hoodie or jackets?

Accepted Answer

It is highly recommended to line dry inside out. Tumble drying can shrink the shirt and gradually damage the graphic.

Question 13

what type of ink do you use?

Accepted Answer

We use a high quality water-based, 100% non-hazardous and toxin free ink. They contain no animal by-products.

Question 14

who manufactures your garments?

Accepted Answer

We use AS Colour as their garments are manufactured using a soft brushed cotton which creates a super smooth print surface. The smoother the print surface, the smoother the print.

Question 15

can I return my goods if I don't like them?

Accepted Answer

As all of our prints are printed to order just for you so we do not accept returns or exchanges unless it arrives damaged or faulty.

Question 16

can I exchange my order for a different size?

Accepted Answer

Unfortunately, we cannot offer exchanges or refunds for a change in mind about the garment type or size you have chosen. We have made every effort to ensure you have as much detail as possible on your selected item prior to ordering.

Question 17

I want to cancel my order - what do I need to do?

Accepted Answer

If you want to cancel your order please contact us immediately to see what we can arrange. If you have ordered a personalised item or if your order is already in our production queue, we will not be able to cancel your order.

frequently asked questions